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Category Archives: IT Outsourcing Q&A

Managed IT services vs. in-house IT: How to compare

If your business is looking to improve its IT functions, it can be difficult to know which IT solution will best fit your company's culture and processes. Two common solutions are to outsource IT or to keep IT functions in-house. However, to compare managed IT services and in-house IT solutions, an organization needs to consider more than just each solution's cost. We've talked with hundreds of companies and we always…
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Pros and cons of IT outsourcing: Is it right for your business?

    Growing businesses are often challenged with questions such as, “Should I switch from in-house to an outsourced IT provider? Is this the right decision for us? What are the pros and cons of IT outsourcing?” If your business is looking to invest in a managed service provider (MSP), you should consider the benefit your business will receive from outsourced IT as a whole, as well as from the…
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What is IT outsourcing? How it works

Every year, we talk to hundreds of companies and we often get asked to answer, "What is IT outsourcing? What exactly does it mean to outsource one's IT services?" If you're going to trust someone to manage such a critical part of your business, you need to understand what they are doing. This article will review the history, services, future, and common misconceptions regarding IT outsourcing. By the end, you…
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What is the cost of IT outsourcing? How to budget and how to tell if you’re paying too much

Comparing prices is the first thing on a business's agenda when selecting an outsourced service. However, when it comes to the cost of IT outsourcing, there are a number of factors that can alter the terms and quality of a provider's offering, making it more difficult to compare rates across the board. As the old adage goes, you get what you pay for, and this couldn't be more true when…
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Shadow IT: How to develop a shadow IT solution (Part 3)

  The second article of this series, “Shadow IT: Why it’s a problem,” explained why shadow IT is an issue for the modern day business and why it must be addressed via thorough analysis and strategic planning. Shadow IT is any hardware or software used within a business that’s not approved or supported by the company’s IT department. This part of the series will explain what companies can do to integrate…
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Shadow IT: Why it’s a problem (Part 2)

The first part of this series, "Shadow IT: What it is," reviewed what constitutes shadow IT and why it's used in the workplace.  As described in the preceding article, shadow IT is any hardware or software used within a business that’s not approved or supported by the company’s IT department. This portion of the series will cover not only the problems the unauthorized use of technology can create for an…
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Shadow IT: A definition and description of Shadow IT trends (Part 1)

  In recent years, shadow IT trends have emerged as a common issue as businesses attempt to embrace technology innovations while maintaining network security. Shadow IT is any hardware or software used within a business that’s not approved or supported by the company’s IT department. Most companies are aware of the risks this ubiquitous technology entails, but many are oblivious just how deeply shadow IT is integrated within their business…
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The difference between disaster recovery and business continuity

Disaster recovery (DR) and business continuity (BC) are often confused by businesses as being the same. However, it's important companies understand the difference between disaster recovery and business continuity to ensure they are well prepared if a disaster occurs. Essentially, both preventive strategies cover how employees will communicate, where they will work, and how they will continue working in the event of an emergency. According to the U.S. Small Business…
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IT hardware: Why is it important to my IT outsourcing provider?

Many businesses perceive hardware as a burden. The cost, management, and repairs necessary to maintain the technology can be frustrating, which is why so many organizations rely upon a managed service provider (MSP) to handle this aspect of their IT environments. If your business outsources its hardware needs to a managed IT services provider, you’ve probably wondered why there’s such an emphasis on the type of hardware you use.
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Why does my IT outsourcing provider work using a ticket-priority system?

The method used by a managed service provider (MSP) to handle service requests can determine its ability to efficiently resolve your business’s IT issues. An established ticket-priority system is necessary for a managed IT services provider to determine which requests require immediate resolution and to respond to those issues accordingly. An organized structure for managing tickets benefits both the MSP and its clients. A priority method bridges the gap between…
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