IT service providers have transitioned from using a break-fix approach, to proactive strategies and planning, which can help give your company the freedom and time to innovate without worrying about the health of your IT environment...
Many businesses perceive hardware as a burden. The cost, management, and repairs necessary to maintain the technology can be frustrating, which is why so many organizations rely upon a managed service provider (MSP) to handle this aspect of their IT environments. If your business outsources...
The purpose of a ticket-priority system is to ensure the managed IT services provider aligns the right resources and response times with the severity of service requests received. Generally, the MSP will assign a priority...
A managed IT services provider must have a clear picture of the technology your organization uses to function on a daily basis, as well as the ebb and flow of your business life-cycle. This information will help the MSP accurately predict and serve the needs of your company...
An IT outsourcing provider's knowledge should extend beyond the technology used in your company’s IT environment. An MSP that acts as a true to partner to your business will have a firm grasp of your company’s core purpose and the operations necessary to achieve your projected goals...
A proactive IT outsourcing provider should incorporate three key elements into its service offerings: remote monitoring, proactive planning, and thought leadership. An effective MSP will have a network operations center...
Businesses often believe they can manage the entirety of their IT needs by implementing an in-house solution at a lower rate than a managed IT services provider offers, but there are several factors companies should consider before adopting this belief...
Communication is key. The right conversations will aid in developing a solid partnership between your business and the managed IT services provider you’re considering...
OML is a fundamental model for measuring the maturity of managed IT services providers and the businesses they serve. Aligning the OML of your business to that of the MSP you’re considering is necessary to ensuring the provider can meet your needs...
High-touch companies and IT outsourcing can go hand-in-hand. Any business, maintaining a high-touch environment requires establishing trust-oriented relationships with its clients, customers, and partners...
Aldridge is a technology management, consulting, and outsourcing company that specializes in providing best-fit IT and cloud computing solutions to midsize organizations and small organizations that are growing.
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