Top 6 Reasons Businesses Change IT Providers

February 16th, 2023 | IT Outsourcing

There is nothing more frustrating than bad IT, except maybe going through the pain of switching IT providers. If you’re going to go through the hassle of switching your IT, it’s because there are some major problems. Here are 6 of the most common reasons why companies switch to a new IT provider: 

6 Most Common Reasons Businesses Change IT Outsourcing Providers 

Lack of Support 

One of the most common reasons for switching IT providers is a lack of support and/or service. If a company feels that their current provider is not responsive or not providing the level of service they need, they may look for a new provider that can better meet their needs. A common example of lack of IT support is a situation where employees face technical issues with their equipment or software and are unable to resolve them in a timely manner. This may result in loss of productivity and frustration, as well as longer resolution times, which can negatively impact business operations. 


Another common reason for switching IT providers is cost. If a company feels that they are paying too much for their current IT services, they may look for a provider that can offer more competitive pricing. Feeling like you may not be getting your money’s worth out of an IT provider can also play a part in switching providers due to cost. If you are partnered with a provider that may be more expensive, you want to feel that the money is being well spent on a provider that meets your needs. 

Technical Issues 

Technical issues can also be a major reason for switching IT providers. If a company is experiencing frequent technical problems or outages, they may decide to look for a provider that can offer a more reliable service experience. Technical problems include hardware, software, or network issues that affect normal business operations. Ongoing technical issues can result in system failures, application crashes, slow performance, data loss, or security breaches. These problems can be time-consuming and costly to resolve and can have a significant impact on the daily operations of an organization. 

Lack of Innovation 

Businesses are always looking for new and innovative ways to improve their operations, if their current IT provider is not able to keep up with the latest technology and trends, it could be a reason for change. For example, an IT provider that has not invested in cloud technology may be unable to meet the needs of an increasingly distributed workforce. This lack of innovation may lead to dissatisfaction among clients and a loss of business for the provider. Lack of innovation may result in the provider becoming outdated and irrelevant and may lead clients to seek out alternative solutions. 

Relevant | Signs You Have Outdated Technology 

Security Concerns 

As cyber threats grow, companies are becoming more concerned about their cybersecurity. If a company feels that their current IT provider is not providing adequate security measures, they may look for a provider that can offer better protection. Lack of security can result in sensitive information being stolen or misused and can lead to significant harm to the affected clients and their customers. Additionally, a lack of security can also result in regulatory fines and legal liabilities for both the IT provider and its clients. Make sure your IT provider takes their security seriously, look for industry-recommended certifications like SOC 2 Type 2. 

Lack of Scalability 

As businesses grow, their IT needs also change. Companies may switch IT providers if they feel that their current provider is not able to scale and adapt to their growing needs. Lack of scalability may not only lead to your business becoming stagnant, but can also result in increased costs, decreased efficiency, and lost business opportunities. 

These are some of the most common reasons why businesses change IT providers. If you are unsure if your current provider is meeting your needs, take a look at 9 Signs You Need a Better IT Support Provider | Aldridge. By being aware of these potential issues, companies can make an informed decision when it comes to selecting a new IT provider.  

Looking to switch IT providers? 

Aldridge offers full IT Outsourcing and Managed services for small to mid-sized businesses. Refer to our IT Outsourcing & Managed Services page to see how we can help.