IT Support
Get a team that you can rely on.
What We Support
With IT Managed Services you get a large, specialized team of US-based technicians that will support your people, their devices, and the IT network that enables your business.
People
When you need help, getting IT support is easy. You’ll have a team of techs ready when you need them, and happy to solve your problems.
Technology
Have confidence that your technology is right for the job. Your devices will be maintained and secured according to our best practices.
network
Gain a resilient IT infrastructure that is optimized for your work. We proactively maintain the health of your IT to keep things running smoothly.
We Guarantee Your IT Support Experience
We don’t just promise reliable and consistent IT support, it’s in our contract. We’ve established performance guarantees for our support team’s response, reaction, and resolution times.
Response Time
How quickly we receive your support request, triage it, and come back to you with next steps.
Triaging IT Support - Service Level Agreement
We work your IT requests according to a Service Level Agreement, or SLA. Our SLA outlines our support performance guarantees for IT issues based on their impact to your business. For example, an issue that prevents one or more people from working is considered critical. We prioritize critical issues and guarantee faster reaction and resolution times over non-urgent requests.
On All Support Requests
Minutes
Reaction Time
How quickly a support technician starts working on your IT request.
On Critical Issues
Minutes
Resolution Time
How quickly we completely resolve your issue – not just when the ticket gets closed.
On Critical Issues
Minutes
Get Guaranteed IT Support
Take the first step towards better IT by reaching out to us.
What Our Clients Say About Our IT Support Services
Meet Our IT Support Teams
Over 40 years we’ve cultivated a large team of passionate problem-solvers, ready to help your business. When you partner with Aldridge, you will have 4 specialized teams working together to provide exceptional IT support to you and your team.
LOCAL SUPPORT TEAM
Your go-to support team for all standard IT requests. Completely US-based, trained on your company, and ready to help when you need them
Rapid Response Team (RRT)
Specialized team that responds to all emergency issues 24 x 7 x 365, and who’s purpose is to get you up-and-running again as soon as possible
PROACTIVE Care Team
Around-the-clock team of engineers who are responsible for monitoring your network, vetting alerts, and responding to any issues that arise
User Experience Team (UX)
Specialized group of highly-detailed technicians who handle all workstation builds and user onboardings/offboardings.
Getting Better IT Support Is Simple
Tell us what is going on
Submit the contact form below to tell us about your IT and what you need help with.
Get a Plan
We’ll learn about your business and create a plan to get IT to where it needs to be.
Partner With Us
If our plan for your IT makes sense to you, we’ll run with it.
Stop Thinking About IT
IT is handled – now you can get back to what actually matters to you.