Top Complaints People Have About Their IT Team

January 17th, 2023 | IT Support, Managed IT Services

IT teams play an important role in the success of any organization. They are responsible for maintaining and troubleshooting the technology infrastructure and providing support to employees. However, even the most experienced and dedicated IT professionals can run into barriers that hinder their ability to efficiently help their organization. In this blog post, we will explore some of the most common complaints that people have about IT teams.  

Top Complaints about IT Teams 

Slow response times 

One of the most common complaints about IT teams is slow response times. When employees are experiencing technical issues, they need quick and efficient support to get back to work as soon as possible. Slow response times can cause frustration and lead to lost productivity.  

Lack of communication

Another common complaint is a lack of communication from IT teams. When employees have questions or concerns, they need clear and timely responses. A lack of communication can make it difficult for employees to understand what is happening with their technology and can lead to confusion and frustration. 

Lack of technical knowledge 

Some people may complain that IT teams lack the technical expertise needed to solve complex problems. This can lead to prolonged downtime and lost productivity.  

Lack of follow-up 

Users may feel that the IT team does not follow up with them to ensure that their issues have been resolved or that the changes made have not caused any new problems. 

Lack of flexibility 

Another common complaint is that IT teams are inflexible and unable to adapt to changing needs. This can make it difficult for IT teams to respond quickly to new challenges and opportunities and can limit their ability to serve the organization effectively.  

Lack of ownership

Users may feel the IT team is not taking ownership of the issues or lack of accountability to provide the solution or update on the progress. This can become especially frustrating when other vendors get involved because it becomes very easy for no one to take responsibility for resolving the issue. 

Difficulty in getting access to IT systems 

Some users may find it difficult to get access to the IT systems they need to do their jobs, which can slow down their work and lead to frustration. 

IT team not taking user feedback into account

Sometimes users may feel the IT team is not considerate of their feedback or suggestions, leading to disappointment. 

It’s important to note that, not all IT team have these issues and it varies based on the organization and its culture. For a more in depth look to figure out if you are getting proper IT support, take a look at the 9 Signs You’re Not Getting The IT Support You Need blog.