3 Top Complaints Healthcare Providers Have About Their IT

May 12th, 2023 | Healthcare, IT Support, Managed IT Services

Healthcare providers rely on technology to provide efficient, effective care to their patients. However, not all IT systems are created equal, and many healthcare providers experience frustrations and difficulties when using their IT systems. In this blog, we’ll explore the top three complaints healthcare providers have about their IT systems and some potential solutions.

3 Top Complaints Healthcare Providers Have About Their IT

1. Poor Usability

One of the top complaints healthcare providers have about their IT systems is poor usability. Healthcare providers require IT systems that are easy to use, intuitive, and can help streamline their workflows. Unfortunately, many IT systems used in healthcare are overly complex and can be challenging to navigate.

An example of poor usability could be electronic health record (EHR) systems that are difficult to navigate or use, which can lead to errors in patient care. For instance, if a healthcare provider needs to quickly access important patient information such as medication allergies or current medications, but the EHR system has a confusing or unintuitive interface, the provider may waste valuable time searching for the information, which could potentially compromise patient safety.

Potential Solutions:

  • Providers can invest in IT systems that are designed with user experience in mind, with intuitive interfaces and standardized workflows.
  • Providers can prioritize training and education for their staff to ensure that they understand how to use the system effectively.

2. Lack of Integration

Another common complaint from healthcare providers is a lack of integration between their various IT systems. Many healthcare providers use a patchwork of different IT systems, including EHRs, lab systems, and billing systems, which may not work well together.

An example of the lack of integration in healthcare IT is the failure of different systems to communicate with each other effectively. This can be particularly critical in emergency situations where quick access to patient data is crucial. For instance, a patient with a severe allergy may require urgent treatment in an emergency department. If the emergency department’s EHR system is not integrated with the patient’s primary care provider’s EHR system, the emergency department may not have access to critical information about the patient’s allergies.

This lack of integration can result in delays in treatment and potentially life-threatening situations for the patient.

Potential Solutions:

  • Providers can invest in IT systems that are designed to work together, such as all-in-one EHR and practice management solutions.
  • Providers can use APIs and other integration tools to connect their different IT systems, enabling data sharing and streamlining workflows.

3. Insufficient Support

Finally, healthcare providers may experience frustration with insufficient IT support. IT systems can be complex, and healthcare providers require reliable support to ensure that their systems are running correctly and efficiently. Unfortunately, many IT vendors may not offer the level of support that providers require, leading to delays in problem resolution and lost productivity.

For instance, suppose a hospital implements a new telemedicine system to deliver remote consultations to patients in remote locations. If healthcare providers are not adequately trained on how to use the system, they may not be able to provide the best possible care to patients.

Inadequate support can also lead to technological failures that impact patient care. For example, if a medical device malfunctions and healthcare providers do not know how to troubleshoot the problem, patient care may be delayed or disrupted.

Potential Solutions:

  • Providers can choose IT vendors that offer robust support services, including 24/7 technical support and regular software updates.
  • Providers can also invest in their own IT support staff, such as IT help desk personnel or technical support specialists, to provide internal support for their IT systems.

Healthcare providers depend on technology to provide top-notch patient care, but sometimes they encounter problems with their IT systems. One way to overcome these challenges is to invest in IT systems that prioritize user experience and efficient data sharing. Additionally, choosing vendors that offer strong support services can help healthcare providers address any problems that arise. By addressing these concerns, healthcare providers can ensure that their IT systems support high-quality patient care.

Don’t let your IT frustrations persist

Take a look at our IT Outsourcing & Managed Services page to see how Aldridge can help you get your IT on the right track.