3 Top Complaints Long-Term Care Providers Have About Their IT

June 13th, 2024 | Long-Term Care

One of the top complaints long-term care providers have about their IT systems is poor usability. Providers need IT systems that are easy to use, intuitive, and can help streamline their workflows. Unfortunately, many IT systems in long-term care are overly complex and challenging to navigate.

3 Top Complaints Long-Term Care Providers Have About Their IT

1. Poor Usability

An example of poor usability could be electronic health record (EHR) systems that are difficult to navigate or use, leading to errors in resident care. For instance, if a provider needs to quickly access important resident information such as medication allergies or current medications, but the EHR system has a confusing or unintuitive interface, the provider may waste valuable time searching for the information, potentially compromising resident safety.

Potential Solutions:

  • Providers can invest in IT systems designed with user experience in mind, featuring intuitive interfaces and standardized workflows.
  • Providers can prioritize training and education for their staff to ensure they understand how to use the system effectively.

2. Lack of Integration

Another common complaint from long-term care providers is the lack of integration between their various IT systems. Many providers use a patchwork of different IT systems, including EHRs, lab systems, and billing systems, which may not work well together.

An example of the lack of integration in long-term care IT is the failure of different systems to communicate effectively. This can be critical in situations where quick access to resident data is crucial. For instance, if a resident with a severe allergy requires urgent treatment, and the EHR system is not integrated with the pharmacy system, critical information about the resident’s allergies may not be readily available.

This lack of integration can result in delays in treatment and potentially serious health risks for the resident.

Potential Solutions:

  • Providers can invest in IT systems designed to work together, such as all-in-one EHR and practice management solutions.
  • Providers can use APIs and other integration tools to connect their different IT systems, enabling data sharing and streamlining workflows.

3. Insufficient Support

Finally, long-term care providers may experience frustration with insufficient IT support. IT systems can be complex, and providers require reliable support to ensure their systems are running correctly and efficiently. Unfortunately, many IT vendors may not offer the level of support that providers require, leading to delays in problem resolution and lost productivity.

For instance, if a long-term care facility implements a new telemedicine system for remote consultations, but the providers are not adequately trained on how to use the system, they may not be able to provide the best possible care to residents.

Inadequate support can also lead to technological failures that impact resident care. For example, if a medical device malfunctions and providers do not know how to troubleshoot the problem, resident care may be delayed or disrupted.

Potential Solutions:

  • Providers can choose IT vendors that offer robust support services, including 24/7 technical support and regular software updates.
  • Providers can also invest in their own IT support staff, such as IT help desk personnel or technical support specialists, to provide internal support for their IT systems.

Long-term care providers depend on technology to deliver high-quality resident care, but they often encounter problems with their IT systems. One way to overcome these challenges is to invest in IT systems that prioritize user experience and efficient data sharing. Additionally, choosing vendors that offer strong support services can help providers address any problems that arise. By addressing these concerns, long-term care providers can ensure their IT systems support excellent resident care.

Don’t let your IT frustrations persist

Take a look at our Managed IT Services for Long-Term Care & Skilled Nursing Facilities page to see how Aldridge can help you get your IT on the right track.