Should a Long-Term Care Provider Outsource Their IT?

June 13th, 2024 | IT Outsourcing, Long-Term Care

Technology plays a crucial role in the delivery of resident care and the management of facilities. One question that long-term care providers often ask themselves is whether they should outsource their IT services or handle them in-house.

Should a Long-Term Care Provider Outsource Their IT? 

Managing an in-house IT department can be a daunting and expensive task for many long-term care providers. That’s why more and more long-term care providers are turning to outsourcing as a way to streamline their IT operations and improve resident care. Here are the top reasons why a long-term care provider should outsource their IT:

Cost savings 

One of the most significant benefits of outsourcing IT is cost savings. By outsourcing, long-term care providers can eliminate the need to hire, train, and manage an in-house IT department, which can be a significant expense. Instead, they can pay a fixed monthly fee to an IT service provider, which can help them better manage their IT budget.

Additionally, outsourcing IT can help long-term care providers avoid costly downtime and data breaches. IT service providers have the expertise and resources to keep IT systems running smoothly, which can help prevent costly disruptions.

Focus on resident care 

By outsourcing their IT operations, long-term care providers can free up time and resources to focus on resident care. IT service providers can handle routine IT tasks, such as software updates, security patches, and network monitoring, which can be time-consuming for long-term care providers. This allows long-term care providers to spend more time with residents and provide better quality care.

Access to expertise and resources 

IT service providers have the expertise and resources to manage complex IT systems. They can provide long-term care providers with access to the latest technology and best practices, which can help improve resident care and streamline operations. IT service providers can also provide long-term care providers with 24/7 support, which can help prevent downtime and ensure that IT systems are always up and running.

Improved security 

Cybersecurity is a growing concern for long-term care providers. With the rise of data breaches and ransomware attacks, long-term care providers must take steps to protect resident data. IT service providers can help long-term care providers improve their cybersecurity posture by implementing best practices, such as encryption and multi-factor authentication. They can also provide ongoing monitoring and threat detection, which can help prevent data breaches.

Compliance is extremely important to long-term care providers, so make sure your outsourced IT team is familiar with all the regulatory and compliance obligations that you have.


As long-term care providers grow and expand their operations, they may need to scale their IT systems to meet demand. IT service providers can help long-term care providers scale their IT systems quickly and efficiently. They can provide long-term care providers with access to the latest technology and resources, which can help them grow their operations without worrying about IT infrastructure.

Whether to outsource IT or handle it in-house is a decision that long-term care providers should make based on their specific needs and circumstances. Outsourcing can provide access to specialized expertise, cost savings, and increased security, but it can also lead to a loss of control and visibility into IT operations. Ultimately, the best decision will depend on the size and complexity of the long-term care provider’s operations, as well as their budget and personnel resources.

IT That Gets Healthcare

We get that caring for your patients requires 100% of your attention and that you can’t afford to waste time fighting with inefficient and unreliable technology. If you’re looking to enhance your long-term care facilities IT, talk to Aldridge today.