Understanding the Costs of Outsourced IT Support

November 8th, 2023 | IT Outsourcing, IT Support

Businesses of all sizes rely heavily on IT to operate efficiently and compete in the market. Many companies turn to outsourced IT support to alleviate the burden of managing their IT needs. While outsourcing IT support offers numerous benefits, it’s essential to understand the costs associated with this service.  

Understanding the Costs of Outsourced IT Support 

Type of IT Support Service 

The cost of outsourced IT support can vary significantly based on the type of service you require. Common types of IT support services include: 

Break/Fix Support:  

With this model, you pay for IT support on a per-incident basis. Costs can be unpredictable, as you’re charged for each issue that needs resolution. 

Managed IT Services: 

In this model, you pay a fixed monthly fee for proactive monitoring, maintenance, and support. Managed IT services can provide cost predictability and help prevent unexpected IT issues. 

Project-Based Support: 

If you have specific IT projects or upgrades, you can opt for project-based support, which comes with a predetermined cost based on the scope of the project. 

The type of IT support you choose will impact your overall costs, and it’s crucial to select the one that aligns with your business needs and budget. 

Several factors can contribute to the pricing of Outsourced IT Support 

Scope of Services 

The range of services provided by your outsourced IT support partner can significantly influence costs. Some businesses only require basic help desk support, while others need a comprehensive IT solution that includes network management, cybersecurity, and data backup services. The more extensive the scope of services, the higher the costs will be. It’s essential to assess your IT needs carefully and work with your provider to determine the right level of support. 

Service Level Agreements (SLAs) 

Service Level Agreements define the level of service you can expect from your IT support provider. SLAs specify response times, problem resolution times, and service availability. While more aggressive SLAs can provide quicker problem resolution, they often come at a higher cost. It’s essential to strike a balance between your desired level of service and your budget. 


As your business grows, your IT needs will evolve. It’s crucial to consider the scalability of your IT support service. Scaling up your IT support can result in increased costs. However, a well-designed IT support strategy can accommodate growth without substantial cost hikes. Discuss your scalability requirements with your provider to ensure you can adapt to changing needs efficiently. 

Quality and Expertise 

Quality IT support requires knowledgeable and skilled professionals. The expertise and certifications of the IT support team can impact the cost of the service. Highly qualified technicians and engineers may come at a premium, but their expertise can ensure that your IT systems run smoothly, reducing downtime and potential losses due to IT issues. 

Location and Language 

The geographic location of your outsourced IT support provider can also influence costs. Providers based in areas with a higher cost of living may charge more for their services. Additionally, language support and communication can affect the cost, as multilingual support teams often come with a higher price tag. Consider your language and location needs when selecting an IT support provider. 

Additional Costs 

Don’t forget to account for potential additional costs, such as hardware and software purchases, software licensing fees, and any extra services not included in your base support package. It’s essential to have a clear understanding of these potential expenses to avoid unexpected budget overruns. 

Outsourcing IT support can be a cost-effective and efficient way to manage your IT needs while focusing on your core business activities. Understanding the factors that influence the costs of outsourced IT support is crucial for making informed decisions.  

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