Helpdesk IT Support
Pick an Aldridge Managed IT Solution and get a local support team that will be ready to help when you need them, from quick questions to emergencies. We proactively maintain your technology and IT infrastructure to minimize disruptions and keep your business running smoothly.
What We Support
With IT Managed Services you get a large, specialized team of US-based technicians that will support your people, their devices, and the IT network that enables your business.
People
When you need help, getting IT support is easy. You’ll have a team of techs ready when you need them, and happy to solve your problems.
Technology
Have confidence that your technology is right for the job. Your devices will be maintained and secured according to our best practices.
network
Gain a resilient IT infrastructure that is optimized for your work. We proactively maintain the health of your IT to keep things running smoothly.
Our Support Guarantees
We provide reliable, consistent support that guarantees the best results. Our reputation shows exceptional response times with fast reactions and resolutions that give the desired outcomes.
Response Time
We act soon after receiving your support request, triaging situations, and giving you the answer as fast as possible.
Triaging IT Support - Service Level Agreement
We work your IT requests according to a Service Level Agreement, or SLA. Our SLA outlines our support performance guarantees for IT issues based on their impact to your business. For example, an issue that prevents one or more people from working is considered critical. We prioritize critical issues and guarantee faster reaction and resolution times over non-urgent requests.
On All Support Requests
Minutes
Reaction Time
Our IT support technician will begin working on your request quickly.
On Critical Issues
Minutes
Resolution Time
You can trust your issue will be resolved, and the ticket closed with minimal disruption.
On Critical Issues
Minutes
Get Guaranteed IT Support
Take the first step towards better IT by reaching out to us.
What Our Clients Say About Our IT Support Services
Getting Better IT Support Is Simple
Tell us what is going on
Submit the contact form below to tell us about your IT and what you need help with.
Get a Plan
We’ll learn about your business and create a plan to get IT to where it needs to be.
Partner With Us
If our plan for your IT makes sense to you, we’ll run with it.
Stop Thinking About IT
IT is handled – now you can get back to what actually matters to you.