EFFECTIVE IT
SOLUTIONS
At Aldridge, our team of certified professional technicians can offer you unparalleled IT support. Whether a business has 20 users or 100 users, the entire team needs efficient and attentive IT support personnel on hand to resolve current IT issues and plan for future IT needs. We don’t just want an easy fix, because those types of solutions tend to break down the road.
Instead, our goal is to provide businesses with effective IT support solutions that provide a foundation for future advancement and business scaling. If we build with growth in mind, our tech solutions will help to facilitate that expansion when it arrives, rather than having to rework our IT support strategy when you outgrow your current setup. Productivity is heavily impacted when users experience system problems and complications. Efficient systems that increase user capabilities and make their jobs easier are the types of IT support solutions that Aldridge provides for our clients. IT support services that we commonly provide to our clients include, but are not limited to the following:
IT SUPPORT TECHNOLOGY AND PLANNING
Many times, businesses or IT support teams take what we call an ‘ad-hoc’ approach to managing IT technology. This means they don’t develop a long-term plan or strategic approach — something we view as a sad waste of time and money. So at Aldridge, we put our efforts into developing and maintaining strong systems that function efficiently and work within our strategies to meet current and future IT support needs. By strategizing with our clients now, we don’t have to react when something goes wrong later.
INSTALLATION AND MAINTENANCE OF SERVERS AND HARDWARE
Our IT support installation and maintenance capabilities include desktop workstations, laptops, mobile devices, printers, servers, and other types of tech and hardware. Keeping your office running smoothly is simple when you have a professional IT support team ensuring that your computers, servers, and other devices functioning optimally. We can perform the initial installation and setup of hardware and software, and we can perform upgrades as necessary. Troubleshooting services are available should any problems arise.
SERVICE DESK
Our clients find our professional Service Desk is incredibly useful to them, providing excellent IT support with quick, but effective, solutions with a fast response time. There should be no extended wait for your tickets, and we strive to provide solutions that fix your problem without your having to lose valuable company work time.
NETWORK SETUP AND SECURITY
Our network setup and security IT support services included network, wireless, and VPNs, among other forms of network solutions. Our network IT support solutions are always the most efficient and reliable options available for your particular needs and business goals.
BUSINESS GOAL ALIGNMENT WITH IT SUPPORT
At Aldridge, we tailor fit your IT support system to meet and support your specific business needs. This allows us to eliminate extra work and maintenance costs, and, instead, allows us to simply focus on how to better align your IT support with your business needs and goals. At Aldridge, this is one of our top priorities when we begin working with you.
BUSINESS CONTINUITY PLANNING
Protecting your business from a potential disaster is an important part of IT support services, and we put a unique focus on securing your systems and stored data from the danger of a technological mishap. Data backup, recovery plan, and restoration strategies are developed ahead of time. We create strategies and backup options that protect your business assets, records, and sensitive information. If a disaster does occur, our careful planning will facilitate a smooth, rapid recovery thus minimizing loss of business information.
SOFTWARE INSTALLATION AND UPDATES
Computer and software updates are available almost daily for most technology. Rather than relying on employees to ascertain which updates should occur (and then fit those updates into their busy schedules), we manage all software setup and upgrades on all selected devices. We do these overnight or during downtimes so that business is not interrupted.
ACCESS TO DATA AND APPLICATIONS FROM MULTIPLE LOCATIONS AND DEVICES
Your employees shouldn’t be chained to their desks. Many businesses don’t have the cross-system and device integration necessary to enable employees to work from anywhere at any location. Providing IT support that lets users access their data and applications from an array of locations and devices allows these users to work and review data simultaneously. Not only that, but it also provides the ability to easily share information and collaborate throughout offices, departments, and remote devices.
LONG DISTANCE IT
SUPPORT SERVICES
At Aldridge, we work hard to provide our clients with outstanding IT support services and software options. In our opinion, part of providing this exceptional service includes:
- IT support that is available when you need it through our Service Desk
- Consultations on new software
- Strategic IT support services that align with business goals
- Focus on long-term solutions, rather than short-term contract based IT support
- Professional and courteous IT support staff
- Communication that is tailored to be easily understood by your staff, whatever their experience with technical IT jargon
By outsourcing your IT support services to Aldridge, you are partnering with a team that will work to advance your business through exceptional IT maintenance and consulting expertise. We have the IT experience necessary to diagnose and solve IT support issues, and the necessary experience to know precisely how to tailor our IT services to help your business grow safely and smoothly.
IT OUTSOURCING
EXPLAINED
If you’re interested in learning more about the specific services that we offer, take a look at these pages for more information:
- IT Support — Quality support for teams of all sizes.
- IT Outsourcing — Comprehensive outsourced IT support that fully supports your organization.
- IT Cloud Hosting –Increase efficiency, reliability, and enhance collaboration.
- Office 365 Migrations — Seamless Office 365 integrations and support.
We provide a range of Computer Support, Network Services and IT Outsourcing in Seattle, Houston, Dallas, and Austin.
FROM OUR BLOG
LATEST NEWS
The Role of Passwords in Cybersecurity [Infographic]
Cyberattacks have become commonplace in our increasingly digital world. Many businesses don't know how to protect their data and often don't follow cybersecurity best practices.
Small Business Cybersecurity Checklist
From noteworthy data breaches to rapid increases in the number of ransomware threats, it’s no surprise that cybersecurity has become a major concern for companies. But the myth that
2018’s End-of-Life Microsoft Products
As new and better technologies enter the marketplace, another batch of products near the end of their lifecycles. You shouldn’t be surprised if any of your business’s technology has reached
COMPLETE IT
OUTSOURCING
“The last thing my employees need are speed bumps when they’re using their mobile devices out of the office. With Aldridge, I know my people will have the support they need for their mobile devices so they can securely and reliably connect to our servers all the time.”
“Simply put, every business is run by people who use computers. Making sure they operate at the highest level isn’t an option, it’s a necessity. Aldridge invests in the tools necessary to increase uptime on each machine.”
We use lots of IT vendors in our business and used to manage all of those relationships ourselves. We didn’t realize how much time this took until we outsourced our vendor management to Aldridge and got one point of contact for everything, including contracts. It was a breath of fresh air. We’ll never go back.”
“When our domain controller server crashed we called Aldridge. They sent their specialists and worked around the clock to get us back in service. Aldridge has been giving us support and advice on how to improve our network ever since.”
“Aldridge is an exceptionally professional IT company. The response time, expertise and accountability is excellent. Problems solved, frustrations eliminated and focus on productivity restored. I highly recommend Aldridge.”
“Aldridge always delivers over and above my expectations and I would highly recommend them to anyone looking for Managed IT Support Provider services.”
“Aldridge has continued to meet and exceed our expectations when it comes to the service and partnership we navigate on a weekly basis. From the easy things to the large projects, the staff at Aldridge has gone out of their way to make sure we have been fully informed, educated and presented with all options when it comes to making the ‘big’ decisions affecting our everyday business. Thank you from Woven Metal Products for making our everyday ‘network adventures’ routine!”